MATGLORI SL

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: May 2025

 

 

1. COMPANY IDENTIFICATION

In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the owner of the website www.matglori.com is:

  • Company name: MATGLORI SL
  • Tax ID (CIF): B60439635
  • Registered address: Calle Juventud 19, Bajos, 08904 L’Hospitalet de Llobregat, Barcelona, Spain
  • Email: matglorisl@matglori.com
  • Phone: +34 934 486 850
  • Website: matglori.com

 

2. SCOPE AND PURPOSE

These General Terms and Conditions of Sale (hereinafter ‘T&C’) govern the contractual relationship between MATGLORI SL (hereinafter ‘MATGLORI’) and the customer (hereinafter ‘Customer’) arising from the purchase of products through www.matglori.com or any other remote sales channel enabled by MATGLORI.

Placing any order implies full and unconditional acceptance of these T&C as published at the time of purchase. MATGLORI reserves the right to modify these T&C at any time. The version in force at the time each order is placed shall apply.

The website is available in Spanish and English. In the event of any discrepancy between language versions, the Spanish version shall prevail.

 

 

3. PRODUCTS

3.1. Catalogue and product types

MATGLORI sells bridal and ceremony accessories. The catalogue includes two main categories:

  • Standard products: Items available in the online catalogue at a fixed listed price. Prices are expressed in euros (EUR) and do not include VAT. Applicable VAT will be detailed in the order confirmation and invoice.
  • Made-to-measure / personalised products: Items made expressly according to the Customer’s specifications (measurements, materials, colours, finishes or other agreed characteristics). These products carry a 25% surcharge over the base catalogue price. For substantial modifications to the original design, MATGLORI may require pre-production sample approval at the Customer’s cost or impose minimum order quantities, as expressly agreed in writing between the parties.

3.2. Specification confirmation

For made-to-measure or personalised products, the Customer will receive a detailed specification proposal by email. Production will not begin until the Customer provides written confirmation. Once production is confirmed, no modifications can be made without additional cost.

3.3. Custom quotes

For special orders or volumes outside the standard catalogue, the Customer may request a personalised quote at matglorisl@matglori.com. Quotes are valid for 30 calendar days from the date of issue, unless otherwise stated.

3.4. Stock availability and lead times

MATGLORI holds a catalogue of over 1,000 references. If a requested item is out of stock, MATGLORI will inform the Customer of the estimated production or restocking lead time, which may range from 2-3 weeks to 4-6 weeks depending on the product type, number of references and order volume. These lead times are estimates and may be subject to change due to factors beyond MATGLORI’s control (raw material availability, transport incidents, force majeure). MATGLORI assumes no liability for delays arising from such circumstances.

 

 

 

 

 

4. ORDER PROCESS AND CONTRACT FORMATION

The purchase process comprises the following steps:

  • The Customer selects products and adds them to the shopping cart.
  • The Customer enters shipping and billing details.
  • The Customer selects the payment method and confirms the order.
  • MATGLORI automatically sends an order confirmation email detailing the items, quantities and prices. This confirmation constitutes acceptance of the order and the formation of the sales contract.

MATGLORI reserves the right to refuse an order due to insufficient stock, pricing errors or suspected fraudulent use. In such cases, the Customer will be notified and a full refund will be processed within 14 calendar days.

 

5. PRICES AND PAYMENT

5.1. Prices

Prices on the website are expressed in euros (EUR) and do not include VAT. For domestic customers (Spain), applicable VAT will be added and reflected in the order confirmation and invoice. For EU customers, applicable EU VAT rules will apply. For customers outside the EU, prices are invoiced without VAT; the Customer is responsible for any taxes or duties applicable in their country.

5.2. Payment methods

MATGLORI accepts the following payment methods:

  • Credit or debit card (Visa, Mastercard) via a secure SSL payment gateway.
  • Bank transfer. In this case, the order will be held for 5 business days from receipt of the order confirmation. If no transfer confirmation is received within this period, MATGLORI may cancel the order.

MATGLORI does not offer instalment payment plans.

 

6. SHIPPING POLICY

6.1. Carriers

MATGLORI works with the following carriers:

  • NACEX: domestic shipments within Spain (mainland and islands) and Portugal.
  • GLS: shipments to the European Union and international destinations outside the EU.

If the Customer has their own courier service or agrees with MATGLORI on the use of an alternative carrier, this must be stated by email when placing the order.

6.2. Estimated delivery times

Delivery times are indicative and are calculated from payment confirmation. For in-stock items:

  • Spain (mainland) and Portugal: 24-48 business hours (1-2 business days).
  • Spain (not mainland) as Balearic Islands, Canary Islands, Ceuta and Melilla: 48 business hours (2 business days).
  • European Union (main destinations): 3-7 business days depending on destination.
  • International (outside EU): variable depending on destination. MATGLORI will inform the Customer of the estimated timeframe before confirming dispatch.

For out-of-stock or made-to-measure products, delivery times are added to the production lead time stated in section 3.4. MATGLORI is not liable for delays attributable to the carrier, customs in the destination country, or force majeure.

 

6.3. Shipping costs

Shipping costs are calculated based on destination and are borne by the Customer, except in the following cases:

  • Spain (mainland): free shipping on orders equal to or exceeding EUR 500 (excluding VAT).
  • European Union: free shipping on orders equal to or exceeding EUR 1,000.
  • International (outside EU): shipping costs are always borne by the Customer, without exception.

Applicable shipping costs will be shown as an itemised line before final order confirmation.

 

6.4. Tracking number

MATGLORI does not automatically send tracking numbers. The Customer may request their tracking number at any time by emailing matglorisl@matglori.com with their order number. MATGLORI will provide the tracking details and the contact information of the responsible carrier as promptly as possible.

 

6.5. Receipt of order

The Customer should inspect the package upon delivery. If the packaging shows visible damage, the Customer must note this on the carrier’s delivery receipt and notify MATGLORI within 24 hours by email at matglorisl@matglori.com, attaching photographs of the packaging and product.

 

7. RETURNS POLICY

7.1. General conditions

MATGLORI accepts returns of standard (non-personalised) products within 14 calendar days of the invoice date, subject to MATGLORI’s prior approval.

To process a return, the Customer must:

  • Contact MATGLORI by email at matglorisl@matglori.com before shipping any item.
  • Provide the order number, the items to be returned and the reason for the return.
  • Attach photographs of the product and, where applicable, the packaging.

MATGLORI will evaluate the request and notify the Customer within 24 hours of receipt whether the return is approved and how to proceed. Depending on the case, MATGLORI may: (i) replace the product at no additional cost, or (ii) accept the return and process the corresponding refund.

7.2. Product condition

To be eligible for a return, the product must:

  • Be unused, undamaged and in perfect condition.
  • Have all original tags intact.
  • Be in its original packaging.

7.3. Return shipping costs

  • Spain (mainland): return shipping costs are borne by MATGLORI when the return is approved.
  • EU and International: the Customer must contact MATGLORI to determine the procedure and cost allocation on a case-by-case basis.

7.4. Refunds

Once the returned item has been received and inspected, MATGLORI will process the refund within 24 hours of receipt. The refund will be issued via the same payment method used for the original purchase. Actual credit timelines depend on the Customer’s bank.

7.5. Items excluded from returns

  • Made-to-measure or clearly personalised products made to the Customer’s specifications (pursuant to Article 103(c) of Royal Legislative Decree 1/2007).
  • Products that have been used, washed, damaged or altered.
  • Products without original tags or packaging.
  • Return requests submitted after 14 days from the invoice date.

 

8. RIGHT OF WITHDRAWAL

8.1. Period and conditions

In accordance with Royal Legislative Decree 1/2007 and EU Directive 2011/83/EU, consumer customers (natural persons acting outside their trade, business, craft or profession) have the right to withdraw from the contract within 14 calendar days without giving any reason and without incurring any penalty.

The withdrawal period expires 14 calendar days after the day on which the Customer, or a third party designated by them (other than the carrier), receives the goods.

8.2. How to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer must:

  • Notify MATGLORI of the decision to withdraw using the withdrawal form at the end of this document, or by means of an unequivocal statement sent to matglorisl@matglori.com stating the order number and the items subject to withdrawal.
  • Return the products in their original condition (unused, with tags and original packaging) within 14 calendar days of communicating the withdrawal.

8.3. Effects of withdrawal

MATGLORI will reimburse all payments received from the Customer, including standard delivery costs (except for any additional costs arising from the Customer’s choice of a delivery method other than the least expensive standard option offered by MATGLORI), without undue delay and no later than 14 calendar days from the date MATGLORI is informed of the withdrawal decision.

MATGLORI may withhold the refund until it has received the returned goods or the Customer has provided evidence of return, whichever occurs first.

8.4. Exceptions to the right of withdrawal

In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does NOT apply to:

  • Goods made to the consumer’s specifications or clearly personalised (made-to-measure products, with agreed modifications to colour, size, materials or other characteristics). This exception has been confirmed repeatedly by the Spanish Supreme Court in the bridal and ceremony fashion sector (STS 22 December 2016; STS 11 February 2015).
  • Goods liable to deteriorate or expire rapidly.
  • Sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.

 

9. LEGAL GUARANTEE

All products sold by MATGLORI carry the statutory conformity guarantee established under Royal Legislative Decree 1/2007 (Articles 114-126). In the event of a lack of conformity within 3 years of delivery (as amended by RDL 7/2021), the Customer may request repair, replacement, price reduction or contract termination. The guarantee does not cover damage caused by misuse, accident, normal wear, incorrect handling or modifications made by the Customer or unauthorised third parties.

10. LIMITATION OF LIABILITY

MATGLORI shall not be liable for:

  • Delivery delays attributable to the carrier or customs in the destination country.
  • Website disruptions caused by technical failures, service outages or cyberattacks beyond MATGLORI’s control.
  • Indirect damages, loss of profit or business opportunity arising from inability to use the products.
  • Tax or customs consequences in the Customer’s destination country.

11. DATA PROTECTION

MATGLORI processes personal data in accordance with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). Data collected will be used to manage orders, shipments and the commercial relationship. For further information, please refer to our Privacy Policy at www.matglori.com.

12. INTELLECTUAL PROPERTY

All website content (designs, images, texts, logos, trademarks and other elements) is the property of MATGLORI SL or third parties who have authorised its use, and is protected by intellectual and industrial property laws. Reproduction, distribution, public communication or transformation without MATGLORI’s express written authorisation is strictly prohibited.

13. GOVERNING LAW AND JURISDICTION

These T&C are governed by Spanish law. For the resolution of any dispute arising from the interpretation or performance of these conditions, the parties submit, expressly waiving any other jurisdiction, to the Courts of Barcelona.

Without prejudice to the above, consumer customers may also submit a complaint to the European Commission’s Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr

 

ANNEX I — WITHDRAWAL FORM

(Complete and send this form only if you wish to withdraw from the contract)

 

To: MATGLORI SL — matglorisl@matglori.com

 

I hereby notify you of my withdrawal from the sales contract for the following goods:

 

Order number: ___________________________

Item description(s): ___________________________

Received on (date): ___________________________

Consumer’s name: ___________________________

Consumer’s address: ___________________________

 

Date: ___________________________

 

Signature (if submitted on paper): ___________________________