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Spanish manufacturing and experience since 1997
25 years of experience at international fairs
Production 100% in Spain also custom made
More than 2500 customers
Experience since 1977
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General conditions (returns, payments, exclusive area…)

1. Terms of delivery

1.1. Delivery

Matglori guarantees to deliver the merchandise in perfect conditions at the address indicated in the order form. In order to optimize the delivery, we kindly ask our clients to indicate an address where delivery can be made during normal working hours of the courier services.

Matglori S.L. will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not match to reality or have been omitted. Shipping costs and/or management are not included in the price and will be communicated at the time of placing the order and invoice shown.

1.2. Deadline

Matglori S.L. work so that your order arrives as quick as possible. The products are usually in stock, there are cases of products unique sizes or adaptations in which case the delivery time can be extended a little longer. Normally, the delivery time for products in stock will be 10 to 30 days, for products not in stock the customer will be contacted with the delivery date.

1.3 Data Delivery, Delivery unrealized and Loss

In the same contact, either by email or phone, in which the customer is informed that the product has left stores Matglori SL, shipping details and the number of customer transport company will be provided responsible for the delivery, so that if any problem arises in delivery, Customer may contact to resolve it.

Matglori S.L. is not responsible for any delay caused by data entry errors in the delivery address by the customer at the time of purchase.

If you are absent at the time of delivery the Customer, the transport agency will leave a receipt indicating how to proceed to arrange a new delivery. The client will contact the courier.

If after 5 business days after departure to delivery of the order has not been entered into the delivery, the Customer must contact Matglori SL If the Customer does not do so, after 15 days from departure to delivery of the order it will be returned to our stores and the customer will be responsible for the shipping and return to the origin of the goods, as well as any management costs associated.

If the delivery has not been commited due to the package loss, our carrier will initiate an investigation. In these cases, response times of our transport agencies typically range from one to three weeks.

1.4 Diligence in delivery

The Customer must check the condition of the package to the carrier who, on behalf of Matglori SL, perform the delivery of the product ordered, indicating on the delivery notes any anomaly that could be detected on the packaging. If once revised the product, the Customer detects any incident as stroke, fracture, signs of having been opened or any damage caused by this shipment, it undertakes to inform Matglori SL via e-mail with the respective evidence in the shortest time possible and within a maximum of 15 working days of delivery. By delivery we understand the moment when Matglori delivers the products purchased by the Customer.

2. Information on the website

The descriptions of the products displayed on Matglori SL are made based on the editorial team of Matglori SL. Matglori SL puts the necessary means so that the contents are accurate and up to date. However, the information given on each product, as well as photographs related to these products and trade names, trademarks or logos of any kind on the website of Matglori SL, are exposed on the website as a guide.

Matglori S.L. reserves its right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented on the website at any time. There is a typographical error in any of our products and a customer had made a purchase decision based on that error, we will communicate that error and the customer is entitled to cancel the purchase at no cost on their part.

3. Responsibilities of Matglori S.L.

The products presented on the website will be governed under the Spanish law. The user assumes all liability for the use of our website, being the only technical and/or responsible for any direct or indirect effect on the resulting website, including, but not limited way, all economic, legal adverse, and the disappointment of the expectations generated by our website, forcing the user to hold harmless Matglori SL any claims arising directly or indirectly from such acts.

Matglori S.L. is not responsible for any damages that may result from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operation of this electronic system or appliances and computers of users, due to causes unrelated to Matglori SL, which prevent or delay the provision of services or browsing the web catalog, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the impossibility of providing the service or allow access for reasons not attributable to Matglori SL, due to the user, third parties or force majeure. Matglori S.L. not control, generally, the use that users make of the website. In particular Matglori S.L. under any circumstances does not guarantee that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, or that they do so diligently and prudently.

4. Customer and user responsibilities

In general the user comply to agree with these terms and conditions, and to meet the special warnings or instructions contained therein or on the website and always act according to the law, morality and the demands of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or impair the normal functioning, property or rights Matglori SL, its suppliers, other users or any other third party. Access and use the portal to minors without the express consent of their parents, SL is prohibited Matglori it is not responsible for the accuracy of the data filled by the user and therefore cannot verify the age of them.

Specifically, and without implying any restriction on the previous section when using the website the user agrees to:

A) Provide accurate information about the data requested in user registration form or placing an order, and keep them updated.

B) Do not enter, store or transmit to or from the website, any information or material that is defamatory, libelous, obscene, threatening, racist, incites violence or discrimination based on race, sex, ideology, religion or in any manner prejudicial to morality, public order, fundamental rights, public freedoms, honor, privacy or the image of others and general regulations.

C) Do not enter, store or transmit through the Website any program, data, virus, code, or any other electronic or physical device that is capable of causing damage to the website, in any of the services or any of the equipment, systems or networks www.matglori.com, any other user, www.matglori.com providers or in general any third party.

D) Save diligently “username” and “password” that is provided by www.matglori.com, taking responsibility for the damages that may result from improper use of them.

E) Do not make advertising or commercial exploitation through the website, and not use the contents and information of it to send advertising, or send messages with any other commercial purpose or to collect or store personal data of third parties.

F) Do not use false identities or impersonate others in the use of the website or using any services thereof, including the use of passwords or access codes of third parties or otherwise

G) Do not destroy, alter, use for use, disable or damage data, information, programs or electronic documents Matglori SL, its suppliers or third parties.

H) Do not enter, store or transmit through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content that does not hold, in accordance with the law, the right to make it available third.

The customer agrees to allow the delivery of the requested order facilitating a delivery address where it can be delivered the order requested within the regular schedule of delivery of goods. If default by the client of this obligation Matglori SL You shall have no liability for delays or failure to deliver the order requested by the customer.

5. Anulación de pedidos

Matglori S.L. accept cancellations for orders already available in stock and have not gone for shipment. For special orders only, who have already begun the process of production, no cancellations will be allowed. Special requests are those that require different measures of tariffed, new patterns or any other condition that differs from offered and out of stock.

6. Returns

A refund for defective product is one that occurs because the product is in disrepair and has a manufacturing defect. In no case back used or in poor condition due to using products will be accepted. The conditions for returning a product are:

1) The product must be in the same condition it was delivered and must keep as far as possible the original packaging and labeling. Under no circumstances Matglori SL will accept a product that has been used by the customer.

2) The shipment must be made using the same box or envelope Matglori SL sent you, or alternatively in a similar format to ensure repayment in perfect conditions.

3) A copy of the delivery note inside the package, where the returned products and the reason for return must be included indicating.

Once these conditions have been fulfilled, the customer must send an email to matglorisl@matglori.com indicating shipping and invoice references, reasons for product return and refund. The customer will be contacted by Matglori SL and then be able to schedule an hour with our logistic suppliers to come and pick the returned product. Once the returned product reaches Matglori SL and the above conditions are checked and OK, Matglori SL will proceed with the refund payment.

7. Payments

As a general rule, the first orders made by new customers must be paid by either bank deposit or bank transfer. Once the business relationship is stablished the payment method can change and payment must be done 30 to 60 days from the invoice date by bank deposit, bank transfer, bank check or bank draft. In any case new conditions are to be negotiated by contacting Matglori SL.

8. Intellectual Property

All content published on the website and specially the catalog, design, text, graphics, logos, icons, buttons and software, trade names, trademarks or industrial drawings and any other signs of industrial and commercial use, are attached to intellectual and industrial property of Matglori SL or third party owners who have duly authorized their inclusion on the website. Under no circumstances shall any license granted or waiver, total or partial transfer of such rights is done or any right or expectation of rights conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication the contents without the express permission of Matglori SL. or the corresponding owners.

Total or partial reproduction of this website, even through a hyperlink, or any of its contents without express written permission is expressly prohibited Matglori SL.

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